In these unprecedented times we want you to know that as part of our CTSS family your safety and wellbeing remains our highest priority (always has been, and always will be!).
As leaders in the mountains we are no strangers to challenging times. We’ve weathered a lot in the past and we’re confident that we’ll get through this and emerge stronger, better equipped and more enthused than ever.

We continue to closely monitor the situation in all of our destinations and recognise that things are constantly changing. We will endeavour are adapting many of our processes to be Covid safe in the mountains.

Please refer to our ‘Covid Response’ plan for how we are helping to reduce the spread.

We understand that while you are keen to get out there and get climbing again, it’s a really tricky time to commit to a trip right now.
To make thing easier and provide you with the greatest level of reassurance during Covid19 pandemic we have made the following temporary changes to our normal Terms & Conditions (With the exception of our Everest program which has its own special policy you can ask us about)

• Instead of our usual 25% deposits, we are accepting 15% deposits.
• Final payments will now be due 60 days prior to departure vs. the traditional 120 days. (Please note that our payment dates are dictated by the numerous upfront contracts and services that CTSS commits to on your behalf to make your expedition possible)
• Any deposits paid will be fully refundable up to the date of the final payment. There will be no processing or transaction fees levied by CTSS.
• If you need to cancel your trip for reasons related directly to the covid19 pandemic, we will offer you credit towards a future trip postponement minus any non-refundable expenses CTSS may have incurred on your behalf, if you are unable to accept the postponement and wish to cancel completely inside the 60 day payment term you will forfeit 50% of your program fees. (For any cancellations due to reasons outside of the Covid19 pandemic our usual Terms & Conditions apply.)
• If we are forced to cancel the expedition because of Covid19 pandemic, we will offer you a postponement with priority placing on a future departure. If you are unable to accept the offered postponement we will refund you any fees paid minus any non-refundable expenses CTSS may have already incurred on your behalf.
  We hope your family and friends stay safe, healthy and well.